Refund and Return Policy

Returns & Cancellations Policy

At Nyla Chic, your satisfaction is our top priority. If something isn’t quite right with your order, we’re here to help. You may return your order within 30 days of receiving it. To be eligible, items must be unused, in their original packaging, and with all labels still attached.

Need to Cancel Your Order?

No problem! If your order hasn’t shipped yet, we’ll gladly cancel it and issue a full refund—at no cost to you.

✅ No hidden fees
✅ No customs hassles
✅ No stress

How to Return an Item

  1. Contact Us: Email us at support@nylachic.com to initiate your return request.

  2. Download Return Form: We’ll provide you with a return form to complete.

  3. Ship the Return: Send your return package to one of the addresses below:

Return Addresses

Nylachic Returns
Weesperstraat 105, 1018VN Amsterdam
Netherlands
📞 Phone: +31 6 2847 1932
📧 Email: returns@nylachic.com

—

Nyla Chic Returns – Sweden
Bergsgatan 48, 214 22 Malmö
Sweden
📞 +46 73 912 45 66
📧 Email: returns@nylachic.se

We recommend using a traceable shipping service, as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be issued to your original payment method within 14 business days.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
We’ll resolve the issue promptly with a replacement or full refund, completely free of charge.

Need Help?

If you have any questions about your return, cancellation, or anything else, we’re always happy to assist.

Company Name: Van Dalen Personeelsdiensten B.V.

KvK: 71980873

VAT Number: NL858926994B01

📧 Email: support@nylachic.com

Address: VEILINGWEG 00008, 6851EG HUISSEN